Frequently Asked Questions
Delivery & Returns
For guaranteed peace of mind, all of our deliveries are insured.
As all of our items are custom-made by Indian artisans, there will be an 8-week lead time for everything.
Once in the UK, our standard delivery times are as follows:
Monday - Friday 9 am till 6 pm
Delivery costs for mainland UK are as follows:
Medium pallet deliveries (vanity units, basins, and shower trays) - £50
Pallet deliveries (baths) - £100
If you are ordering several products, you will pay one delivery charge, which is based on the higher cost of delivery. All deliveries will be to your door if you have a clear pathway and a flat surface. For insurance purposes, we can not bring the product(s) into your home. No baths will be brought up or down outside steps.
IMPORTANT
Although we thoroughly inspect all products prior to shipment, we advise you to inspect your product(s) once the delivery arrives to ensure that you are satisfied with the products received.
We aim to deliver a fast and efficient delivery service, though we must stipulate that product lead times may vary, therefore we ask that you only arrange fitting and installation once you have received your goods in full.
RETURNS
We hope that you're delighted with all of your purchases, however in the unlikely event that you receive damaged or faulty goods or any incorrect items, please email within 48 hours of receiving your order.
Please see our delivery and returns page for more information.
Payment & Security
We accept all major credit/debit cards for payment as well as PayPal. If your credit/debit card is rejected by our online payment processing systems, please double-check that all the details you entered on the website are correct. Your name and address details must match the cardholder address details held by your card issuer. If the problem persists, please contact your credit/debit card provider.
If the payment is not authorized by your bank or card issuer then the order will not be complete and we will not be able to fulfil the order. Please note that some issuing banks may still reserve your funds for a period of time.
All credit and debit card holders are subject to validation and authorization by both us and the card issuer, to maintain security and prevent fraud. We work with Checkout.com to deliver essential service to our customers. Checkout.com is the fastest payment service provider that specializes in secure card payment solutions.
Please see our Terms & Conditions for more information